Vibenomics is looking for a sales-minded, self-motivated and collaborative individual to assist our Sales Marketing team as the bridge between the marketing team and our sales organization. The Sales and Marketing Specialist (SMS) serves a crucial role in assisting sales organization in daily operations, generating new prospective leads for hand off to our Sales Account Executives; creating and managing sales reporting in an SSP and Vibenomics software. This person will report to the Sales Operations Manager.

RESPONSIBILITIES:  

• Assist Sales Account Executives with account management tasks such as data imports, agency project coordination and sales orders to name a few.
• Generate new leads through self-driven prospecting activities within strategic vertical markets (primarily Retail) for Vibenomics Audio Experience Software (AES). 
• Assist Sales Operations Manager helping manage audio advertising orders in both a Supply-Side-Platform (SSP) and Salesforce while obtaining copy and creative to execute advertising campaigns.
• Qualify all inbound marketing as well as self-generated leads by confirming the following criteria are met for a warm sales team handoff of qualified prospective opportunities to be made.  
• Maintain accurate, timely updates in Salesforce CRM and Marketing Automation systems, recording all relevant lead profile data and activities to ensure accurate list segmentation, marketing campaign attribution, forecasting and pipeline reporting.
• Collaborate with sales, marketing, finance and management on meeting preparation materials, routine reporting and custom dashboards.
• Continually improve processes for advertising revenue, scheduling, reporting and software sales lead development.
• Execute email outreach with goal of booking discovery sessions for our sales organization.
• Maintain current knowledge of key product features and benefits of Vibenomics Audio Experience Software (AES).
• Meet regularly with the Sales Team to align on updates on sales prospects, activities, and priorities.
• Follow internal CRM lead conversion guidelines and workflows.

REQUIRED QUALIFICATIONS:

• Exceptional communication and relationship-building skills (both written and verbal)
• Active listening to assess prospect needs, pain points, and opportunities
• Ability to learn, retain and communicate highly technical information in a fast-paced environment
• Adapt quickly to changes in product features, market dynamics, and strategic focus
• Demonstrate strong analytical skills and excellent attention to detail
• Ability to multitask efficiently
• Strong analytical and data governance skills 
• Effective working both independently and in a team environment
• Ability to meet sales quotas and tight deadlines by compliance with all service-level agreements (SLAs)

ADDITIONAL QUALIFICATIONS:

• General aptitude for understanding cloud-based software solutions, advertising sales and marketing
• Experience working SSP’s, CRM and Marketing Automation technologies
• Prior experience in sales or sales support role desired

To apply, please send resume to jobs@vibenomics.com

Vibenomics is looking for a detail-oriented communicator who is obsessed with satisfying customer needs. The Technical Support Specialist’s main goal is to provide fast and friendly world-class support through creative, flexible solutions. You will deliver technical support for all customers and resolve their issues.

RESPONSIBILITIES

• Resolve customer technical issues through on-demand diagnosis and resolution
• Communicate clearly and precisely with customers in written and verbal form
• Maintain accurate and timely records in our case tracking system
• Track customer device status and determine need of attention
• Prioritize customer needs understanding customer segmentation
• Communicate with the Customer Success team to ensure 360* service for clients
• Translate business needs to product requirements by filing enhancement requests and working with product management
• Identify and implement application solutions and enhancements
• In addition, On-call and after-hours duties will be required as part of the on-call rotation
  

PREFERRED EXPERIENCE

• BA / BS Degree 
• Demonstrated experience in the following areas preferred: networking concepts, troubleshooting network connectivity, software as a service, and web technologies
• A minimum of 3 – 5 year of experience diagnosing and resolving problems in complex software environment

PREFERRED TRAITS AND CHARACTERISTICS

• Organized
• Problem-solver
• Data-oriented
• Quick-learner
• Experience working in Salesforce
• Communication skills – verbal and written

COMPENSATION AND COMPANY BENEFITS

• Competitive salary for a growing company
• Opportunity to work in a fast-paced, high-growth company
• Generous PTO plan offered
• Company provided laptop computer
•  Casual dress code
•  Strong, results-oriented culture

To apply, please send resume to jobs@vibenomics.com